Neo Blockchain Fintech Limited
Neo Blockchain Fintech Limited wallet
FAQ
💳 Visa Platinum Card
  • Visa Platinum Card limitations & fees
  • Which MCC codes are restricted when using a Visa Platinum Card?
  • Where is my bank card issued?
  • Can I add my Visa Platinum card to PayPal?
  • What are the limits for large expenses?
  • What are the cash withdrawal limits at ATMs?
  • Why isn't your card available in my country?
  • What is the minimum age to get a new card?
  • Can users order a card in their name for family members to use, or should each family member order their own card?
  • How to order a Visa Platinum Card?
  • How to add a Visa Platinum Card to Apple Pay on iOS?
  • How to add a Visa Platinum Card to Google Pay on Android?
  • How many VISA Platinum cards can I order at maximum?
  • How do you process purchases with the Visa Platinum Card?
  • How to top up my Visa Platinum Card?
  • How to freeze my Visa Platinum Card?
  • What are the possible reasons for fraudulent use of my card or a data breach, and what should I do?
  • Does KYC verification take a long time?
  • Why does my payment order status keep showing as Pending? Is my transaction complete?
🔍 Other
  • How to close the account?
  • How do you process transactions in seconds?
  • Risk warning
  • Persons with limited access to the platform
🔐 Security
  • How safe is the App?
  • What information about me can you request?
  • Why do you request information about me?
  • What documents can confirm the origin of my funds on deposit?
🤑 Cashout to card
  • What are the fees?
  • Cashout limits and supported countries
  • How long does it take?
  • How many cards can I link for a cashout?
  • What cards are accepted?
  • How to cash out my funds?
  • What is a cashout?
💸 Send
  • I have sent money to the account not registered in the app
  • I have sent crypto to the wrong account on your platform
  • How to withdraw funds to my external bank account?
  • What is a transactional 2-FA?
  • Do I need to verify my account to send crypto?
  • What is the dest tag?
  • How long does it take to process the transaction?
  • Commission and fees
  • How to send crypto by wallet?
  • How to send crypto by phone number?
💰 Top up wallet
  • How fast do you receive crypto?
  • What crypto can I send to my wallet on your platform?
  • How can I receive crypto by my wallet address?
  • Do I need to verify my account to use a bank transfer?
  • Supported countries (IBAN deposit)
  • How to deposit funds with a bank transfer?
  • What methods can I use to top up my wallet balance?
  • Commission and fees
💱 Exchange
  • Where do you get quotes?
  • Why are there limits for the exchange?
  • How fast can I exchange crypto?
  • How can I exchange cryptocurrencies?
  • Commission and fees
  • Who can exchange crypto on your platform?
  • What is an IBAN account?
  • What cryptocurrencies are available for the exchange?
  • What is Exchange?
  • How can I exchange crypto to fiat / fiat to crypto?
🛒 Buy crypto
  • Supported countries (PayIn from a bank card)
  • Supported currencies
  • How to unlink a bank card?
  • I cannot verify my bank card
  • Something went wrong message when buying crypto
  • Commission and fees
  • What is 3D - Secure?
  • How to verify my bank card?
  • Do I need to verify my bank card?
  • How can I buy cryptocurrency with my bank card?
  • How fast do you process the pay-in?
🚀 Verification
  • What are the age requirements for using the app?
  • I have not received the confirmation email to verify my email address
  • Verification rejection reasons
  • What documents do I need to pass KYC?
  • Do I need to pass verification to order the card or IBAN?
  • How to verify the residence address?
  • How to verify my account?
  • How long takes the verification process?
  • Account verification levels
  • Who performs KYC services?
  • How safe is it to provide you with my documents?
  • Why do I need to verify my identity?
  • What is KYC?
🔑 Login
  • Invalid login or password
  • I forgot a password
  • Your account is already verified
📝️ Registration
  • How to delete an account?
  • How to change my phone number?
  • How to change my name/surname?
  • How to change my email?
  • Restricted countries for the App
  • I don't get an SMS code to confirm my phone number
  • Why do you need my email address?
  • Can I have multiple accounts?
  • Supported platforms (Web, Google Play, AppStore)
  • How to create an account?
🔦️ Introduction
  • How can I verify my identity in the App?
  • Why do I need to verify my identity in the App?
  • What rates and fees do you use for transactions?
  • Is the Wallet globally available?
  • How to enhance your account security
  • What is the App?
  • Fees and commissions
  • Available cryptocurrencies
  • What rates do you use?
  • 💳 Visa Platinum Card
    • Visa Platinum Card limitations & fees
    • Which MCC codes are restricted when using a Visa Platinum Card?
    • Where is my bank card issued?
    • Can I add my Visa Platinum card to PayPal?
    • What are the limits for large expenses?
    • What are the cash withdrawal limits at ATMs?
    • Why isn't your card available in my country?
    • What is the minimum age to get a new card?
    • Can users order a card in their name for family members to use, or should each family member order their own card?
    • How to order a Visa Platinum Card?
    • How to add a Visa Platinum Card to Apple Pay on iOS?
    • How to add a Visa Platinum Card to Google Pay on Android?
    • How many VISA Platinum cards can I order at maximum?
    • How do you process purchases with the Visa Platinum Card?
    • How to top up my Visa Platinum Card?
    • How to freeze my Visa Platinum Card?
    • What are the possible reasons for fraudulent use of my card or a data breach, and what should I do?
    • Does KYC verification take a long time?
    • Why does my payment order status keep showing as Pending? Is my transaction complete?
  • 🔍 Other
    • How to close the account?
    • How do you process transactions in seconds?
    • Risk warning
    • Persons with limited access to the platform
  • 🔐 Security
    • How safe is the App?
    • What information about me can you request?
    • Why do you request information about me?
    • What documents can confirm the origin of my funds on deposit?
  • 🤑 Cashout to card
    • What are the fees?
    • Cashout limits and supported countries
    • How long does it take?
    • How many cards can I link for a cashout?
    • What cards are accepted?
    • How to cash out my funds?
    • What is a cashout?
  • 💸 Send
    • I have sent money to the account not registered in the app
    • I have sent crypto to the wrong account on your platform
    • How to withdraw funds to my external bank account?
    • What is a transactional 2-FA?
    • Do I need to verify my account to send crypto?
    • What is the dest tag?
    • How long does it take to process the transaction?
    • Commission and fees
    • How to send crypto by wallet?
    • How to send crypto by phone number?
  • 💰 Top up wallet
    • How fast do you receive crypto?
    • What crypto can I send to my wallet on your platform?
    • How can I receive crypto by my wallet address?
    • Do I need to verify my account to use a bank transfer?
    • Supported countries (IBAN deposit)
    • How to deposit funds with a bank transfer?
    • What methods can I use to top up my wallet balance?
    • Commission and fees
  • 💱 Exchange
    • Where do you get quotes?
    • Why are there limits for the exchange?
    • How fast can I exchange crypto?
    • How can I exchange cryptocurrencies?
    • Commission and fees
    • Who can exchange crypto on your platform?
    • What is an IBAN account?
    • What cryptocurrencies are available for the exchange?
    • What is Exchange?
    • How can I exchange crypto to fiat / fiat to crypto?
  • 🛒 Buy crypto
    • Supported countries (PayIn from a bank card)
    • Supported currencies
    • How to unlink a bank card?
    • I cannot verify my bank card
    • Something went wrong message when buying crypto
    • Commission and fees
    • What is 3D - Secure?
    • How to verify my bank card?
    • Do I need to verify my bank card?
    • How can I buy cryptocurrency with my bank card?
    • How fast do you process the pay-in?
  • 🚀 Verification
    • What are the age requirements for using the app?
    • I have not received the confirmation email to verify my email address
    • Verification rejection reasons
    • What documents do I need to pass KYC?
    • Do I need to pass verification to order the card or IBAN?
    • How to verify the residence address?
    • How to verify my account?
    • How long takes the verification process?
    • Account verification levels
    • Who performs KYC services?
    • How safe is it to provide you with my documents?
    • Why do I need to verify my identity?
    • What is KYC?
  • 🔑 Login
    • Invalid login or password
    • I forgot a password
    • Your account is already verified
  • 📝️ Registration
    • How to delete an account?
    • How to change my phone number?
    • How to change my name/surname?
    • How to change my email?
    • Restricted countries for the App
    • I don't get an SMS code to confirm my phone number
    • Why do you need my email address?
    • Can I have multiple accounts?
    • Supported platforms (Web, Google Play, AppStore)
    • How to create an account?
  • 🔦️ Introduction
    • How can I verify my identity in the App?
    • Why do I need to verify my identity in the App?
    • What rates and fees do you use for transactions?
    • Is the Wallet globally available?
    • How to enhance your account security
    • What is the App?
    • Fees and commissions
    • Available cryptocurrencies
    • What rates do you use?
  • How safe is the App?
  • What information about me can you request?
  • Why do you request information about me?
  • What documents can confirm the origin of my funds on deposit?

What information about me can you request?

We can request any information associated with your account if it is missing or no longer valid.

This can be:

  • personal information (name, address, citizenship, place of birth, etc.),
  • financial information (tax residency, source of funds, etc.),
  • ID documents (identity card, proof of residence, etc.),
  • any additional information as part of our "know your customer" procedures.