How to change my name/surname?

To change your name or surname, you need to go through the verification process first.

You can do this in the Profile section, just press the yellow Increase Limits button to get started.

 

Once you pass the verification, please provide us with the following documents via support@wafee.co

1. Photo of the document on the basis of which the name or surname is changed (marriage certificate, divorce certificate, certificate of civil partnership)

2. Selfie with a document and a piece of paper with the current date, customer's signature, and a statement that he wants to change/link his Name and Surname associated with his account. Photos must meet our quality requirements.

 

What is important to consider when photographing:

All corners of the document must be visible in the photo.

The text in the document must be easy to read.

Make sure there are no glares or smudges in the photo.

Low-quality images are not accepted by the system.

We do not accept documents corrected by graphic editors.

Note that in case you need some minor improvements/corrections (such as adding capital letters to your name/surname), you can reach out to the support team with a relevant request without providing the required documents.