Neo Blockchain Fintech Limited
Neo Blockchain Fintech Limited wallet
FAQ
šŸ’³ Visa Platinum Card
  • Visa Platinum Card limitations & fees
  • Which MCC codes are restricted when using a Visa Platinum Card?
  • Where is my bank card issued?
  • Can I add my Visa Platinum card to PayPal?
  • What are the limits for large expenses?
  • What are the cash withdrawal limits at ATMs?
  • Why isn't your card available in my country?
  • What is the minimum age to get a new card?
  • Can users order a card in their name for family members to use, or should each family member order their own card?
  • How to order a Visa Platinum Card?
  • How to add a Visa Platinum Card to Apple Pay on iOS?
  • How to add a Visa Platinum Card to Google Pay on Android?
  • How many VISA Platinum cards can I order at maximum?
  • How do you process purchases with the Visa Platinum Card?
  • How to top up my Visa Platinum Card?
  • How to freeze my Visa Platinum Card?
  • What are the possible reasons for fraudulent use of my card or a data breach, and what should I do?
  • Does KYC verification take a long time?
  • Why does my payment order status keep showing as Pending? Is my transaction complete?
šŸ” Other
  • How to close the account?
  • How do you process transactions in seconds?
  • Risk warning
  • Persons with limited access to the platform
šŸ” Security
  • How safe is the App?
  • What information about me can you request?
  • Why do you request information about me?
  • What documents can confirm the origin of my funds on deposit?
šŸ¤‘ Cashout to card
  • What are the fees?
  • Cashout limits and supported countries
  • How long does it take?
  • How many cards can I link for a cashout?
  • What cards are accepted?
  • How to cash out my funds?
  • What is a cashout?
šŸ’ø Send
  • I have sent money to the account not registered in the app
  • I have sent crypto to the wrong account on your platform
  • How to withdraw funds to my external bank account?
  • What is a transactional 2-FA?
  • Do I need to verify my account to send crypto?
  • What is the dest tag?
  • How long does it take to process the transaction?
  • Commission and fees
  • How to send crypto by wallet?
  • How to send crypto by phone number?
šŸ’° Top up wallet
  • How fast do you receive crypto?
  • What crypto can I send to my wallet on your platform?
  • How can I receive crypto by my wallet address?
  • Do I need to verify my account to use a bank transfer?
  • Supported countries (IBAN deposit)
  • How to deposit funds with a bank transfer?
  • What methods can I use to top up my wallet balance?
  • Commission and fees
šŸ’± Exchange
  • Where do you get quotes?
  • Why are there limits for the exchange?
  • How fast can I exchange crypto?
  • How can I exchange cryptocurrencies?
  • Commission and fees
  • Who can exchange crypto on your platform?
  • What is an IBAN account?
  • What cryptocurrencies are available for the exchange?
  • What is Exchange?
  • How can I exchange crypto to fiat / fiat to crypto?
šŸ›’ Buy crypto
  • Supported countries (PayIn from a bank card)
  • Supported currencies
  • How to unlink a bank card?
  • I cannot verify my bank card
  • Something went wrong message when buying crypto
  • Commission and fees
  • What is 3D - Secure?
  • How to verify my bank card?
  • Do I need to verify my bank card?
  • How can I buy cryptocurrency with my bank card?
  • How fast do you process the pay-in?
šŸš€ Verification
  • What are the age requirements for using the app?
  • I have not received the confirmation email to verify my email address
  • Verification rejection reasons
  • What documents do I need to pass KYC?
  • Do I need to pass verification to order the card or IBAN?
  • How to verify the residence address?
  • How to verify my account?
  • How long takes the verification process?
  • Account verification levels
  • Who performs KYC services?
  • How safe is it to provide you with my documents?
  • Why do I need to verify my identity?
  • What is KYC?
šŸ”‘ Login
  • Invalid login or password
  • I forgot a password
  • Your account is already verified
šŸ“ļø Registration
  • How to delete an account?
  • How to change my phone number?
  • How to change my name/surname?
  • How to change my email?
  • Restricted countries for the App
  • I don't get an SMS code to confirm my phone number
  • Why do you need my email address?
  • Can I have multiple accounts?
  • Supported platforms (Web, Google Play, AppStore)
  • How to create an account?
šŸ”¦ļø Introduction
  • How can I verify my identity in the App?
  • Why do I need to verify my identity in the App?
  • What rates and fees do you use for transactions?
  • Is the Wallet globally available?
  • How to enhance your account security
  • What is the App?
  • Fees and commissions
  • Available cryptocurrencies
  • What rates do you use?
  • šŸ’³ Visa Platinum Card
    • Visa Platinum Card limitations & fees
    • Which MCC codes are restricted when using a Visa Platinum Card?
    • Where is my bank card issued?
    • Can I add my Visa Platinum card to PayPal?
    • What are the limits for large expenses?
    • What are the cash withdrawal limits at ATMs?
    • Why isn't your card available in my country?
    • What is the minimum age to get a new card?
    • Can users order a card in their name for family members to use, or should each family member order their own card?
    • How to order a Visa Platinum Card?
    • How to add a Visa Platinum Card to Apple Pay on iOS?
    • How to add a Visa Platinum Card to Google Pay on Android?
    • How many VISA Platinum cards can I order at maximum?
    • How do you process purchases with the Visa Platinum Card?
    • How to top up my Visa Platinum Card?
    • How to freeze my Visa Platinum Card?
    • What are the possible reasons for fraudulent use of my card or a data breach, and what should I do?
    • Does KYC verification take a long time?
    • Why does my payment order status keep showing as Pending? Is my transaction complete?
  • šŸ” Other
    • How to close the account?
    • How do you process transactions in seconds?
    • Risk warning
    • Persons with limited access to the platform
  • šŸ” Security
    • How safe is the App?
    • What information about me can you request?
    • Why do you request information about me?
    • What documents can confirm the origin of my funds on deposit?
  • šŸ¤‘ Cashout to card
    • What are the fees?
    • Cashout limits and supported countries
    • How long does it take?
    • How many cards can I link for a cashout?
    • What cards are accepted?
    • How to cash out my funds?
    • What is a cashout?
  • šŸ’ø Send
    • I have sent money to the account not registered in the app
    • I have sent crypto to the wrong account on your platform
    • How to withdraw funds to my external bank account?
    • What is a transactional 2-FA?
    • Do I need to verify my account to send crypto?
    • What is the dest tag?
    • How long does it take to process the transaction?
    • Commission and fees
    • How to send crypto by wallet?
    • How to send crypto by phone number?
  • šŸ’° Top up wallet
    • How fast do you receive crypto?
    • What crypto can I send to my wallet on your platform?
    • How can I receive crypto by my wallet address?
    • Do I need to verify my account to use a bank transfer?
    • Supported countries (IBAN deposit)
    • How to deposit funds with a bank transfer?
    • What methods can I use to top up my wallet balance?
    • Commission and fees
  • šŸ’± Exchange
    • Where do you get quotes?
    • Why are there limits for the exchange?
    • How fast can I exchange crypto?
    • How can I exchange cryptocurrencies?
    • Commission and fees
    • Who can exchange crypto on your platform?
    • What is an IBAN account?
    • What cryptocurrencies are available for the exchange?
    • What is Exchange?
    • How can I exchange crypto to fiat / fiat to crypto?
  • šŸ›’ Buy crypto
    • Supported countries (PayIn from a bank card)
    • Supported currencies
    • How to unlink a bank card?
    • I cannot verify my bank card
    • Something went wrong message when buying crypto
    • Commission and fees
    • What is 3D - Secure?
    • How to verify my bank card?
    • Do I need to verify my bank card?
    • How can I buy cryptocurrency with my bank card?
    • How fast do you process the pay-in?
  • šŸš€ Verification
    • What are the age requirements for using the app?
    • I have not received the confirmation email to verify my email address
    • Verification rejection reasons
    • What documents do I need to pass KYC?
    • Do I need to pass verification to order the card or IBAN?
    • How to verify the residence address?
    • How to verify my account?
    • How long takes the verification process?
    • Account verification levels
    • Who performs KYC services?
    • How safe is it to provide you with my documents?
    • Why do I need to verify my identity?
    • What is KYC?
  • šŸ”‘ Login
    • Invalid login or password
    • I forgot a password
    • Your account is already verified
  • šŸ“ļø Registration
    • How to delete an account?
    • How to change my phone number?
    • How to change my name/surname?
    • How to change my email?
    • Restricted countries for the App
    • I don't get an SMS code to confirm my phone number
    • Why do you need my email address?
    • Can I have multiple accounts?
    • Supported platforms (Web, Google Play, AppStore)
    • How to create an account?
  • šŸ”¦ļø Introduction
    • How can I verify my identity in the App?
    • Why do I need to verify my identity in the App?
    • What rates and fees do you use for transactions?
    • Is the Wallet globally available?
    • How to enhance your account security
    • What is the App?
    • Fees and commissions
    • Available cryptocurrencies
    • What rates do you use?
  • How safe is the App?
  • What information about me can you request?
  • Why do you request information about me?
  • What documents can confirm the origin of my funds on deposit?

What documents can confirm the origin of my funds on deposit?

We might ask you to provide documents that will confirm your past business activity or your personal situation, enabling us to understand the sources of wealth of your deposited funds. We need this in order to fulfil our regulatory obligations.

Providing the necessary documents will not affect your account in any way other than preserving all of its functionality. All provided documents are strictly confidential, handled appropriately, and used only to fulfill our regulatory obligations.

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Examples of documents clarifying fiat related sources:

  • Deposit
    Salary payslip, wage slip, contract of employment, invoices issued by sole proprietary services of the client, tax statements showing reported incomes from employment, bank statements where regular inflow from such sources is clearly visible.
  • Savings
    For example, funds originating form insurance pay-outs, pensions, allowances etc. Please include documents supporting the claim, such as salary payslips, pension slips, etc.
  • Dividends
    Dividend pay-out agreement or a tax statement showing income that originates from dividends.
  • Inheritance
    Any relevant inheritance documentation clearly showing what was inherited and by whom (precious metals, money, art, etc.).
  • Gift
    Gift agreement of any sort (could be official and notarized or hand-written), clearly showing information of the gift giver.
  • Real estate
    Either a sale of property document or a property lease agreement (if client is renting out the property and is receiving rent) with included bank statements, showing the incoming transaction from the property sale/rent.
  • Loan
    A loan agreement with a bank, other corporations or individuals, clearly showing information of the lender and borrower and amount of funds loaned, along with a bank statement showing income from the loan, if the lender is not a bank.
  • Investment proceeds
    A sale of shares agreement, investment portfolios, etc.
  • Mining
    Mining equipment purchase receipts and documentation showing mining dashboard info, pay out addresses, trades of mined crypto assets to fiat, and transfer of fiat funds from mined crypto assets to your bank account.


Examples of documents clarifying crypto-related sources:

  • Email confirmations of any sort
    Include fiat and crypto deposits and withdrawals, login info, etc. showing the client has or had a registered account on other exchanges or wallets from where the crypto transactions to Bitstamp were made.
  • Receipts and credit card statements
    Any bank transactions showing outgoing funds.
  • Screenshots
    Showing personal identifiable information on any wallets or exchanges, apps, messages, etc.
  • Hand-written agreements
    For example, gifts, loans, etc., with personal information visible and signed by all parties.
  • Work contracts
    Can include annexes or additional clauses clearly showing salary is paid out in crypto to a specific destination address.
  • Invoices
    For example, for services paid in crypto.
  • Signed messages for wallets
    Either for wallets that have been used in the past or the ones still in use.
  • Public announcements
    Publicly accessible information about client receiving crypto awards in, for example, prize competitions or raffles.
  • User confirmation statement from other exchanges
  • Blockchain monitoring tool
    For example, a Chainalysis report about relevant transactions.